Saturday, June 19, 2010

Providing Value to Our Clients

Value. It's a word commonly used in commerce. We all want value in whatever purchases we make. We want to know that we got more than what we paid for. In travel it's no different. We all want that five star resort at a three or four star price.
Value is the driving force behind all of our vacation recommendations. We are constantly searching for the best values in the industry. But, the effort doesn't stop at the selection of the resort or cruise ship. Once our clients are booked we try to add additional value to their vacations. These value added features could include free upgrades, extra amenities at their destinations or special attention from resort staff.
A great example of providing added value is our upcoming group trip to Mexico. We announced this week that our entire group will be upgraded to the next higher level resort at the Barcelo Resort complex on the Riviera Maya. This upgrade was equivalent to a $400 - $500 value for each of our families and it was done because of our relationship with the resort. That's what comes with 20 years of experience in the travel industry. And that's what we can bring to the table for our valued clients.

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